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Teva Pharmaceuticals Customer Service Sr Specialist in Parsippany, New Jersey

Customer Service Sr Specialist

Date: Nov 12, 2021

Location: Parsippany, New Jersey, US, 07054

Company: Teva Pharmaceuticals

Company Info

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description

The Customer Service Sr. Specialist is responsible for triaging and managing calls for consumers, healthcare providers, Patient Assistance and other product support programs. The incumbent is responsible for manual order entry and processing, as well as coordinating the registration of all products in Puerto Rico. The incumbent will communicate effectively information related to product availability, and compile reports to support internal dissemination of that detail. Strong interpersonal skills are required, along with the ability to work under minimal supervision and in accordance with established procedures and regulatory requirements.

  • Answer phone calls, e-mails, faxes, and letters made to Teva Customer Service.

  • Provide information regarding all product and shipment inquiries, and route contacts to appropriate departments when required.

  • Register new products and keep existing product registrations updated in Puerto Rico

  • Obtain FDA Approval Letters and register new products within 2 weeks of receiving FDA Final Approval.

  • Contact different manufacturing facilities to obtain labeling materials for registration

  • Update registrations when there are label changes to already registered products


Education Required: HS Diploma or GED required

Experience Required:

  • 3+ years corporate customer service/call center experience

  • Experience answering and assigning a large volume of phone calls in a call center environment.

Education Preferred: Bachelor’s Degree preferred


Sales Support

Sub Function

Customer Service Support

Reports To

In process of validation

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Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

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