Teva Jobs

Customer Service Specialist (Temporary)

Date: Nov 14, 2024

Location:

Dupnitsa, Bulgaria, 2600

Company: Teva Pharmaceuticals

Job Id: 58813

Who we are

As a global leader in generic medicines with a strong innovative portfolio, we are all in for better health.

Teva Pharmaceuticals has been developing and producing medicines for more than 120 years. Along with our established presence in generics, we have significant research and operations supporting our growing portfolio of innovative medicines and biopharmaceutical products.

Today, our portfolio of around 3,600 products is among the largest of any pharmaceutical company in the world. Nearly 200 million people in 60 countries benefit from one of Teva's quality medicines every day. We invest in research and development of innovative medicines, generic drugs and biosimilars, carrying on the legacy of more than a century of finding new ways to help patients improve their lives. This defines our values as a company and characterizes how we do business and approach medicine.

This defines how we do business and motivates thousands of Teva employees all over the world, every single day.

Learn more at www.tevapharm.com.

In Bulgaria Teva (known as Actavis until 2020) is the largest employer in the pharmaceutical industry with near 1700 employees in the two manufacturing plants (Dupnitsa and Troyan), sales and marketing organization and in a number of global corporate functions based in our country. We believe that each and every one of us should have access to quality medicines that help manage illness, fight infection or simply support overall health. Learn more at www.teva.bg.

We are seeking a suitable candidate for the position of Customer Service Specialist (Temporary), based in Sofia or Dupnitsa.

How you’ll spend your day

• Be main point of contact with site’s customers

• Take ownership of customers’ issues and follow problems through to resolution

• Manage large number of emails

• Have strong focus on building customer service experience, create engaged customers and facilitate continuous improvement of Service KPIs

• Have strong understanding of site-managed inventory (SMI), make to stock (MTS) and make to order (MTO) replenishment models

• Monitor stock-outs and projected stock-outs and take actions for timely resolution

• Collaborate closely with supply planning team and take actions to mitigate out-of-stocks as well as excess inventory and/or write offs

• Collaborate with customers to ensure the right stock levels are maintained on the markets considering new product launches and/or upcoming promotions

• Collaborate with customers to ensure import and export licenses are available on time

Your experience and qualifications

• Bachelor degree in Logistics, Supply chain, Business or related field

• Proven experience in customer service or relevant experience in sales or telemarketing

• Strong customer-centric mindset

• Excellent communication skills

• Very good knowledge and experience with MS Word, MS Excel, MS Outlook

• ERP experience - SAP or other business management system will be considered as an advantage

• Proficiency in English

Enjoy a more rewarding choice

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria

• Competitive remuneration bound with performance

• Additional healthcare insurance

• Flexible working hours and option to work from home as per the company policy

• Opportunity for development

Make a difference with Teva Pharmaceuticals

If this sounds like the right opportunity for you, send us your CV in English.

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

EOE including disability/veteran